GIOVENALE 5

Last updated: 01/02/2025

Welcome to Intrho (hereinafter referred to as “we”, “us”, “our” or “Intrho”), accessible via the website www.intrho.com (“Website”). Intrho provides property management services for short-term and mid-term rentals (“Services”) on behalf of property owners and guests.

Please read these Terms and Conditions of Use (“Terms”) carefully, as they govern access to and use of our Website and Services.

By using the Website, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Scope of Service
Intrho operates as an intermediary and professional property manager for residential rentals, including:

Short-term rentals (less than 30 days)
Mid-term rentals (from 1 to 18 months)
Intrho handles promotion, management, booking, check-in/check-out, guest assistance, and administrative and operational handling of properties.

2. Website Access and Use
Access to the Website is free of charge. The user agrees to:

Not use the Website for unlawful or unauthorized purposes.
Not interfere with the proper functioning of the Website or attempt to compromise its security.
Intrho reserves the right to suspend or terminate access to the Website at its sole discretion.

3. Bookings and Agreements
Intrho is not a direct party to the lease agreement between the guest and the property owner but acts as the owner's representative for operational and administrative aspects of the stay.

Bookings, prices, cancellation policies, and security deposits are defined in individual contractual agreements and may vary depending on the duration and type of property.

4. Liability
Intrho shall not be held liable for:

Damages caused by guests to properties (unless otherwise agreed).
Disputes between guests and owners that are not directly related to Intrho’s management activities.
Breach of contract by either the property owner or the guest.
Nevertheless, we will provide support to help resolve any issues during the stay.

5. Owner Obligations
The property owner:

Guarantees full availability and legal compliance of the property offered for rent.
Commits to maintaining the property in suitable condition for rental.
Formally authorizes Intrho to manage the property, including by power of attorney if required.
6. Guest Obligations
The guest agrees to:

Respect the rules of the house, property, and building.
Use the property responsibly and return it in the same condition.
Promptly report any damage or malfunction.
7. Fees and Commissions
The fees for Services provided by Intrho are defined contractually and may vary based on location, rental duration, requested services, and seasonality.

8. Intellectual Property
All Website content (logo, text, images, code, layout) is the property of Intrho or licensed to it. Reproduction or use without written permission is strictly prohibited.

9. Privacy and Data Processing
The processing of personal data is governed by our Privacy Policy, which we invite you to review. Intrho complies with the GDPR (EU Regulation 2016/679).

10. Limitation of Liability
The Website is provided “as is.” Intrho does not guarantee the absence of technical errors, viruses, or uninterrupted availability of the Website. Use is at your own risk.

11. Changes to the Terms
Intrho reserves the right to modify these Terms at any time. Changes will take effect upon publication on the Website.

Continued use of the Website implies acceptance of the updated Terms.

12. Governing Law and Jurisdiction
These Terms are governed by Italian law. In case of disputes, the exclusive jurisdiction shall be that of Pisa, unless otherwise provided by mandatory legal provisions.

For any information or request, you can contact us via email at: [email protected]

Last updated: 13 May 2025

This Privacy Policy describes how Intrho SRL (VAT No. 07174420484), with registered office in Via Guido Monaco 47
Empoli 50053, Florence, Italy and reachable via https://www.intrho.com, processes the personal data of users (“you”) who access and use the booking platform available at https://intrho.kross.travel (the “Website”), developed and maintained by Kross Booking.

1. Data Controller
The Data Controller for your personal data is:

Intrho SRL
VAT: 07174420484
Website: https://www.intrho.com
Email: [email protected]

2. Types of Data Collected
While using the booking platform, we may collect the following categories of personal data:

Identification data: Name, surname, date of birth
Contact details: Email address, phone number, billing address
Booking information: Travel dates, selected properties, number of guests
Payment details: Partial data for processing payments (handled securely via third-party services)
Technical data: IP address, browser type, operating system, device information, cookies (see section 6)
3. Legal Basis and Purpose of Processing
Your data is processed in accordance with the EU General Data Protection Regulation (GDPR) on the following bases:

Contractual necessity: To manage your booking and provide related services
Legal obligations: To comply with applicable legal and fiscal obligations
Legitimate interest: To improve our services and ensure the security of the website
Consent: Where applicable (e.g. marketing communications, cookies)
4. Data Sharing
Your personal data may be shared with:

Property managers or hosts involved in your reservation
Payment service providers
Technical providers such as Kross Booking, which hosts and operates the booking engine
Authorities or institutions in accordance with legal obligations
All third parties are contractually bound to respect the confidentiality and security of your data.

5. Data Retention
We retain your personal data for the time necessary to fulfill the purposes listed above, and in accordance with applicable legal obligations (e.g. tax and accounting records).

6. Cookies and Tracking Technologies
This website uses cookies and similar tracking technologies for functionality and analytics. You can manage cookie preferences via your browser settings or through the banner when accessing the site.

7. Your Rights
Under the GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request erasure (right to be forgotten)
Restrict or object to processing
Data portability
Withdraw consent at any time (where processing is based on consent)
To exercise your rights, you may contact us at: [Insert privacy contact email]

8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

If you have any questions regarding this Privacy Policy, please contact us at:
[email protected]